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FreshDesk
FreshDesk

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UserEcho
UserEcho

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FreshDesk vs UserEcho: What are the differences?

Developers describe FreshDesk as "Refreshing the way thousands of help desk agents support their customers everyday, world wide". Freshdesk is an on demand customer support software that works across multiple support channels. On the other hand, UserEcho is detailed as "A customer service software that allows users to communicate with their consumers". It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.

FreshDesk and UserEcho can be primarily classified as "Help Desk" tools.

Some of the features offered by FreshDesk are:

  • Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
  • Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
  • Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

On the other hand, UserEcho provides the following key features:

  • API
  • Chat
  • Customizable Branding
- No public GitHub repository available -
- No public GitHub repository available -

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is UserEcho?

It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.
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Why do developers choose FreshDesk?
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        Jobs that mention FreshDesk and UserEcho as a desired skillset
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        What tools integrate with FreshDesk?
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        What are some alternatives to FreshDesk and UserEcho?
        Zendesk
        Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
        Zoho Desk
        It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
        Happyfox
        HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
        Freshservice
        Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
        Desk.com
        Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
        See all alternatives
        Decisions about FreshDesk and UserEcho
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        Interest over time
        Reviews of FreshDesk and UserEcho
        Review ofFreshDeskFreshDesk

        Very Light, Great Structure and Amazing Value for Money

        How developers use FreshDesk and UserEcho
        Avatar of lyndra
        lyndra uses FreshDeskFreshDesk

        We use freshdesk to host and edit all ou help pages, and manage our contacts

        Avatar of PSESD
        PSESD uses FreshDeskFreshDesk

        Customer support portal - only used for the knowledgebase functions

        Avatar of Chris Hartwig
        Chris Hartwig uses FreshDeskFreshDesk

        Communication with our clients, support tickets

        Avatar of Sail Tactics
        Sail Tactics uses FreshDeskFreshDesk

        General help desk functions

        How much does FreshDesk cost?
        How much does UserEcho cost?
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