GrooveHQ vs Jitbit Helpdesk: What are the differences?
Developers describe GrooveHQ as "Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more". Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free. On the other hand, Jitbit Helpdesk is detailed as "Helpdesk ticketing system". Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server Has everything you'd expect from a help desk software, but lowest possible price..
GrooveHQ and Jitbit Helpdesk belong to "Help Desk" category of the tech stack.
Some of the features offered by GrooveHQ are:
- Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
- Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
- Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.
On the other hand, Jitbit Helpdesk provides the following key features:
- Knowledge base
- Live chat and "contact us" widget for webites
- Mailbox integration
"Easy setup" is the primary reason why developers consider GrooveHQ over the competitors, whereas "Turn-key, no need to become an expert in another app" was stated as the key factor in picking Jitbit Helpdesk.