GrooveHQ vs Jitbit Helpdesk

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GrooveHQ
GrooveHQ

44
12
+ 1
10
Jitbit Helpdesk
Jitbit Helpdesk

7
7
+ 1
5
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GrooveHQ vs Jitbit Helpdesk: What are the differences?

Developers describe GrooveHQ as "Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more". Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free. On the other hand, Jitbit Helpdesk is detailed as "Helpdesk ticketing system". Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server Has everything you'd expect from a help desk software, but lowest possible price..

GrooveHQ and Jitbit Helpdesk belong to "Help Desk" category of the tech stack.

Some of the features offered by GrooveHQ are:

  • Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
  • Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
  • Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.

On the other hand, Jitbit Helpdesk provides the following key features:

  • Knowledge base
  • Live chat and "contact us" widget for webites
  • Mailbox integration

"Easy setup" is the primary reason why developers consider GrooveHQ over the competitors, whereas "Turn-key, no need to become an expert in another app" was stated as the key factor in picking Jitbit Helpdesk.

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What is GrooveHQ?

Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

What is Jitbit Helpdesk?

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.
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      What are some alternatives to GrooveHQ and Jitbit Helpdesk?
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      Help Scout
      With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
      Desk.com
      Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
      See all alternatives
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      How developers use GrooveHQ and Jitbit Helpdesk
      Avatar of Bright Canopy,  LLC
      Bright Canopy, LLC uses GrooveHQGrooveHQ

      We use GrooveHQ to handle all inbound customer support requests. Works great!

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