Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Jitbit Helpdesk
Jitbit Helpdesk

7
7
+ 1
5
Zendesk
Zendesk

3.1K
952
+ 1
333
Add tool

Jitbit Helpdesk vs Zendesk: What are the differences?

Jitbit Helpdesk: Helpdesk ticketing system. Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server Has everything you'd expect from a help desk software, but lowest possible price.; Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Jitbit Helpdesk and Zendesk can be primarily classified as "Help Desk" tools.

Some of the features offered by Jitbit Helpdesk are:

  • Knowledge base
  • Live chat and "contact us" widget for webites
  • Mailbox integration

On the other hand, Zendesk provides the following key features:

  • Offer your customers a quick path to the answers they need with knowledge base and community features.
  • Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
  • Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.

"Turn-key, no need to become an expert in another app" is the top reason why over 2 developers like Jitbit Helpdesk, while over 128 developers mention "Centralizes our customer support" as the leading cause for choosing Zendesk.

- No public GitHub repository available -
- No public GitHub repository available -

What is Jitbit Helpdesk?

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Why do developers choose Jitbit Helpdesk?
Why do developers choose Zendesk?

Sign up to add, upvote and see more prosMake informed product decisions

    Be the first to leave a con
      Be the first to leave a con
      What companies use Jitbit Helpdesk?
      What companies use Zendesk?

      Sign up to get full access to all the companiesMake informed product decisions

      What tools integrate with Jitbit Helpdesk?
      What tools integrate with Zendesk?

      Sign up to get full access to all the tool integrationsMake informed product decisions

      What are some alternatives to Jitbit Helpdesk and Zendesk?
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      Help Scout
      With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
      Desk.com
      Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
      GrooveHQ
      Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
      See all alternatives
      Decisions about Jitbit Helpdesk and Zendesk
      No stack decisions found
      Interest over time
      Reviews of Jitbit Helpdesk and Zendesk
      No reviews found
      How developers use Jitbit Helpdesk and Zendesk
      Avatar of MOKA Analytics
      MOKA Analytics uses ZendeskZendesk

      We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

      Avatar of Adam Bird
      Adam Bird uses ZendeskZendesk

      Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

      Avatar of Tinker Travel
      Tinker Travel uses ZendeskZendesk

      Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

      Avatar of Grubster
      Grubster uses ZendeskZendesk

      It's our customer service system for dealing with inbound ticket requests from any channel integrated.

      Avatar of Gitt
      Gitt uses ZendeskZendesk

      Have so many options, and can connect with our custom infrastructure and existing support channel.

      How much does Jitbit Helpdesk cost?
      How much does Zendesk cost?
      News about Jitbit Helpdesk
      More news