Jitbit Helpdesk vs Zendesk: What are the differences?
Jitbit Helpdesk: Helpdesk ticketing system. Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server Has everything you'd expect from a help desk software, but lowest possible price.; Zendesk: The leading cloud-based customer service software solution. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Jitbit Helpdesk and Zendesk can be primarily classified as "Help Desk" tools.
Some of the features offered by Jitbit Helpdesk are:
- Knowledge base
- Live chat and "contact us" widget for webites
- Mailbox integration
On the other hand, Zendesk provides the following key features:
- Offer your customers a quick path to the answers they need with knowledge base and community features.
- Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.
- Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.
"Turn-key, no need to become an expert in another app" is the top reason why over 2 developers like Jitbit Helpdesk, while over 128 developers mention "Centralizes our customer support" as the leading cause for choosing Zendesk.
What is Jitbit Helpdesk?
What is Zendesk?
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What are the cons of using Jitbit Helpdesk?
What are the cons of using Zendesk?
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We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
It's our customer service system for dealing with inbound ticket requests from any channel integrated.