New Relic vs Papertrail

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New Relic
New Relic

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Papertrail
Papertrail

519
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New Relic vs Papertrail: What are the differences?

Developers describe New Relic as "SaaS Application Performance Management for Ruby, PHP, .Net, Java, Python, and Node.js Apps". New Relic is the all-in-one web application performance tool that lets you see performance from the end user experience, through servers, and down to the line of application code. On the other hand, Papertrail is detailed as "Hosted log management for servers, apps, and cloud services". Papertrail helps detect, resolve, and avoid infrastructure problems using log messages. Papertrail's practicality comes from our own experience as sysadmins, developers, and entrepreneurs.

New Relic can be classified as a tool in the "Performance Monitoring" category, while Papertrail is grouped under "Log Management".

Some of the features offered by New Relic are:

  • Performance Data Retention
  • Real-User Response Time, Throughput, & Breakdown by Layer
  • App Response Time, Throughput, & Breakdown by Component

On the other hand, Papertrail provides the following key features:

  • Intuitive Web-based log viewer
  • Powerful command-line tools
  • Long-term archive (S3)

"Easy setup" is the primary reason why developers consider New Relic over the competitors, whereas "Log search" was stated as the key factor in picking Papertrail.

Airbnb, Spotify, and LinkedIn are some of the popular companies that use New Relic, whereas Papertrail is used by Product Hunt, CodeCombat, and Baremetrics. New Relic has a broader approval, being mentioned in 3143 company stacks & 566 developers stacks; compared to Papertrail, which is listed in 244 company stacks and 46 developer stacks.

- No public GitHub repository available -
- No public GitHub repository available -

What is New Relic?

New Relic is the all-in-one web application performance tool that lets you see performance from the end user experience, through servers, and down to the line of application code.

What is Papertrail?

Papertrail helps detect, resolve, and avoid infrastructure problems using log messages. Papertrail's practicality comes from our own experience as sysadmins, developers, and entrepreneurs.
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Why do developers choose New Relic?
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What companies use New Relic?
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What tools integrate with New Relic?
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What are some alternatives to New Relic and Papertrail?
AppDynamics
AppDynamics develops application performance management (APM) solutions that deliver problem resolution for highly distributed applications through transaction flow monitoring and deep diagnostics.
Datadog
Datadog is the leading service for cloud-scale monitoring. It is used by IT, operations, and development teams who build and operate applications that run on dynamic or hybrid cloud infrastructure. Start monitoring in minutes with Datadog!
Splunk
Splunk Inc. provides the leading platform for Operational Intelligence. Customers use Splunk to search, monitor, analyze and visualize machine data.
Airbrake
Airbrake collects errors for your applications in all major languages and frameworks. We alert you to new errors and give you critical context, trends and details needed to find and fix errors fast.
Prometheus
Prometheus is a systems and service monitoring system. It collects metrics from configured targets at given intervals, evaluates rule expressions, displays the results, and can trigger alerts if some condition is observed to be true.
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Decisions about New Relic and Papertrail
Julien DeFrance
Julien DeFrance
Principal Software Engineer at Tophatter · | 3 upvotes · 60.4K views
atStessaStessa
Datadog
Datadog
New Relic
New Relic
#APM

Which #APM / #Infrastructure #Monitoring solution to use?

The 2 major players in that space are New Relic and Datadog Both are very comparable in terms of pricing, capabilities (Datadog recently introduced APM as well).

In our use case, keeping the number of tools minimal was a major selection criteria.

As we were already using #NewRelic, my recommendation was to move to the pro tier so we would benefit from advanced APM features, synthetics, mobile & infrastructure monitoring. And gain 360 degree view of our infrastructure.

Few things I liked about New Relic: - Mobile App and push notificatin - Ease of setting up new alerts - Being notified via email and push notifications without requiring another alerting 3rd party solution

I've certainly seen use cases where NewRelic can also be used as an input data source for Datadog. Therefore depending on your use case, it might also be worth evaluating a joint usage of both solutions.

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Jerome Dalbert
Jerome Dalbert
Senior Backend Engineer at StackShare · | 3 upvotes · 39.4K views
atStackShareStackShare
Slack
Slack
Pingdom
Pingdom
Rails
Rails
Skylight
Skylight
New Relic
New Relic
Heroku
Heroku

We currently monitor performance with the following tools:

  1. Heroku Metrics: our main app is Hosted on Heroku, so it is the best place to get quick server metrics like memory usage, load averages, or response times.
  2. Good old New Relic for detailed general metrics, including transaction times.
  3. Skylight for more specific Rails Controller#action transaction times. Navigating those timings is much better than with New Relic, as you get a clear full breakdown of everything that happens for a given request.

Skylight offers better Rails performance insights, so why use New Relic? Because it does frontend monitoring, while Skylight doesn't. Now that we have a separate frontend app though, our frontend engineers are looking into more specialized frontend monitoring solutions.

Finally, if one of our apps go down, Pingdom alerts us on Slack and texts some of us.

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Sebastian Gębski
Sebastian Gębski
CTO at Shedul/Fresha · | 4 upvotes · 243.3K views
atFresha EngineeringFresha Engineering
Logentries
Logentries
Sentry
Sentry
AppSignal
AppSignal
New Relic
New Relic
GitHub
GitHub
Git
Git
Jenkins
Jenkins
CircleCI
CircleCI

Regarding Continuous Integration - we've started with something very easy to set up - CircleCI , but with time we're adding more & more complex pipelines - we use Jenkins to configure & run those. It's much more effort, but at some point we had to pay for the flexibility we expected. Our source code version control is Git (which probably doesn't require a rationale these days) and we keep repos in GitHub - since the very beginning & we never considered moving out. Our primary monitoring these days is in New Relic (Ruby & SPA apps) and AppSignal (Elixir apps) - we're considering unifying it in New Relic , but this will require some improvements in Elixir app observability. For error reporting we use Sentry (a very popular choice in this class) & we collect our distributed logs using Logentries (to avoid semi-manual handling here).

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Interest over time
Reviews of New Relic and Papertrail
Review ofPapertrailPapertrail

While it's not -hard- to login to your servers and check each log file it can quickly become a burden with log files kept in different locations, slightly different syntax for each and perhaps more than one server to dig through. Depending on your business you are probably not doing this everyday so the fact that you can setup Papertrail once and are then able to search through it in one location is a huge time saver in the long run. Papertrail has some competition in this space but i like the singular goal of this app and it has a good price to value comparison as well. It just works which is basically all you can ask from an app like this.

How developers use New Relic and Papertrail
Avatar of StackShare
StackShare uses New RelicNew Relic

Free Heroku add-on. Not particularly useful for us. Rails profilers tend to do a better job at the app level. And I can never really figure out what’s going on with Heroku by looking at New Relic. I don’t know if we’re just not using New Relic correctly or if it really does just suck for our use case. But I guess some insight is better than none.

Avatar of MaxCDN
MaxCDN uses New RelicNew Relic

How do you know what parts of the workflow need improvement? Measure it. With New Relic in place, we have graphs of our API performance and can directly see if a server or zone is causing trouble, and the impact of our changes. There’s no comparison between a real-time performance graph and “Strange, the site seems slow, I should tail the logs”.

Avatar of Kalibrr
Kalibrr uses New RelicNew Relic

We monitor and troubleshoot our app's performance using New Relic, which gives us a great view into each type of request that hits our servers. It also gives us a nice weekly summary of error rates and response times so that we know how well we've done in the past week.

Avatar of Volkan Özçelik
Volkan Özçelik uses PapertrailPapertrail

I use Papertrail as a distributed log aggregator for nightly.zerotoherojs.com and dojo.zerotoherojs.com

I served me really well so far.

It is simple to use, intuitive, and reasonably-priced.

Avatar of Steve Paulo
Steve Paulo uses New RelicNew Relic

I'm trying to wring more instrumentation out of New Relic as it pertains to Rack, but for the time being, New Relic is monitoring/alerting uptime and some basic performance metrics.

Avatar of Jeff Flynn
Jeff Flynn uses New RelicNew Relic

Just like we care about errors, we care about metrics - especially around performance. You'd be crazy not to use it - and not surprisingly, it's a one-click add-on in Heroku.

Avatar of Tim Lucas
Tim Lucas uses PapertrailPapertrail

Papertrail is sent logs via Heroku log drains, and provides centralised logging of both the web and background workers for debugging errors and spelunking into logs.

Avatar of Instacart
Instacart uses PapertrailPapertrail

We use PaperTrail, so basically all of our instances write into SysLog entries that are shifted to PaperTrail.

Avatar of papaver
papaver uses PapertrailPapertrail

we used papertrail at talenthouse for all out logging needs. elegant and simple ui. enjoyed the service.

Avatar of Postverta Inc.
Postverta Inc. uses PapertrailPapertrail

General log management and alerting (together with its Slack integration).

How much does New Relic cost?
How much does Papertrail cost?