Desk.com vs Chatra

Overview

Desk.com

Stacks76

Followers54

Votes14

Chatra

Stacks3

Followers4

Votes0

Desk.com vs Chatra: What are the differences?

Desk.com: The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere; Chatra: A live chat messenger app that is designed to work smoothly with your company's website. This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

Desk.com and Chatra belong to "Help Desk" category of the tech stack.

Some of the features offered by Desk.com are:

Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

On the other hand, Chatra provides the following key features:

Online and offline modes
Targeted chats
Real-time visitor List

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Detailed Comparison

Desk.com	Chatra
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.	This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.
Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.;Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone;Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.;Multilingual- Use multilingual support to wow your customers in their native tongue. Business rules and filters route cases to the appropriate agents. Easily manage and track translations with our intelligent content management tool.;Support Center- By dropping a few lines of code into your website, you will have full control over FAQs and support forums on your site.;Content- Desk.com's content manager makes it easy to build a knowledge base of "one-right-answers" and make them available to customers and your team.;Business Insights- With Desk.com business insights you'll be able to track and measure data in real time based on your support volume and agent performance. Understand where your cases came from, how they were handled by your team, and areas where you can improve.;Salesforce- Desk.com's deep, realtime, two-way integration with Salesforce® means sales and support teams have complete and robust views of shared customers.;Achievements- Encourage great customer service with Achievements — the powerful training and motivational feature that recognizes individual agents by awarding virtual "badges."	Online and offline modes; Targeted chats; Real-time visitor List; Pre-chat form; Invisibility mode; Operating hours; Groups; Mobile apps; Forward messages to email; Reply templates
Statistics
Stacks 76	Stacks 3
Followers 54	Followers 4
Votes 14	Votes 0
Pros & Cons
Pros 3 Collaboration functionality 3 Easy to setup 3 Custom fields 3 Automated response and templates 2 Salesforce integration	No community feedback yet
Integrations
Salesforce Sales Cloud Get Satisfaction Olark LiveChat SnapEngage Hipmob PagerDuty RightSignature	Slack Jira Twilio PagerDuty Intercom Shopify

What are some alternatives to Desk.com, Chatra?

Zendesk

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

UserVoice

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

Olark

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Help Scout

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Zopim

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

tawk.to

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

Kayako

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.