Desk.com vs Salesforce Service Cloud

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Desk.com

77
50
+ 1
11
Salesforce Service Cloud

121
99
+ 1
0
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Pros of Desk.com
Pros of Salesforce Service Cloud
  • 3
    Collaboration functionality
  • 2
    Easy to setup
  • 2
    Automated response and templates
  • 2
    Custom fields
  • 2
    Salesforce integration
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    What is Desk.com?

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

    What is Salesforce Service Cloud?

    It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.

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    What companies use Desk.com?
    What companies use Salesforce Service Cloud?
    See which teams inside your own company are using Desk.com or Salesforce Service Cloud.
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    What tools integrate with Desk.com?
    What tools integrate with Salesforce Service Cloud?

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    What are some alternatives to Desk.com and Salesforce Service Cloud?
    FreshDesk
    Freshdesk is an on demand customer support software that works across multiple support channels.
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    UserVoice
    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
    Help Scout
    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
    Jira Service Desk
    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
    See all alternatives