FreshDesk vs GrooveHQ

FreshDesk
FreshDesk

264
83
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GrooveHQ
GrooveHQ

44
12
10
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FreshDesk vs GrooveHQ: What are the differences?

What is FreshDesk? Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels.

What is GrooveHQ? Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more. Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

FreshDesk and GrooveHQ can be categorized as "Help Desk" tools.

Some of the features offered by FreshDesk are:

  • Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
  • Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
  • Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

On the other hand, GrooveHQ provides the following key features:

  • Ticket Management- From submission to resolution, Groove's intuitive features make customer support easier, with tools that organize, automate and manage your workflow.
  • Custom Folders- Save time and get through customer support requests faster by organizing your tickets into custom folders.
  • Custom Rules- Simplify and automate ticket management by creating custom rules to assign, forward, prioritize tickets and more.
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What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is GrooveHQ?

Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

Want advice about which of these to choose?Ask the StackShare community!

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      What are some alternatives to FreshDesk and GrooveHQ?
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      Zoho Desk
      It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
      Happyfox
      HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
      Freshservice
      Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
      Desk.com
      Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
      See all alternatives
      Decisions about FreshDesk and GrooveHQ
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      Interest over time
      Reviews of FreshDesk and GrooveHQ
      Review ofFreshDeskFreshDesk

      Very Light, Great Structure and Amazing Value for Money

      How developers use FreshDesk and GrooveHQ
      Avatar of Bright Canopy,  LLC
      Bright Canopy, LLC uses GrooveHQGrooveHQ

      We use GrooveHQ to handle all inbound customer support requests. Works great!

      Avatar of lyndra
      lyndra uses FreshDeskFreshDesk

      We use freshdesk to host and edit all ou help pages, and manage our contacts

      Avatar of PSESD
      PSESD uses FreshDeskFreshDesk

      Customer support portal - only used for the knowledgebase functions

      Avatar of Chris Hartwig
      Chris Hartwig uses FreshDeskFreshDesk

      Communication with our clients, support tickets

      Avatar of Sail Tactics
      Sail Tactics uses FreshDeskFreshDesk

      General help desk functions

      How much does FreshDesk cost?
      How much does GrooveHQ cost?