FreshDesk vs UserVoice vs Zendesk




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What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is UserVoice?

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Want advice about which of these to choose?Ask the StackShare community!

Why do developers choose FreshDesk?
Why do developers choose UserVoice?
Why do developers choose Zendesk?
What are the cons of using FreshDesk?
What are the cons of using UserVoice?
What are the cons of using Zendesk?
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      What companies use FreshDesk?
      What companies use UserVoice?
      What companies use Zendesk?
      What are some alternatives to FreshDesk, UserVoice, and Zendesk?
      Zoho Desk
      It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
      HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
      Help Scout
      With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
      Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
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      What tools integrate with FreshDesk?
      What tools integrate with UserVoice?
      What tools integrate with Zendesk?
      Decisions about FreshDesk, UserVoice, and Zendesk
      No stack decisions found
      Interest over time
      Reviews of FreshDesk, UserVoice, and Zendesk
      Review ofFreshDeskFreshDesk

      Very Light, Great Structure and Amazing Value for Money

      How developers use FreshDesk, UserVoice, and Zendesk
      Avatar of StackShare
      StackShare uses UserVoiceUserVoice

      Uservoice fits our use-case really well. StackShare isn’t a business-critical application so we don’t need to be on call 24/7 with a full on Help Desk. We just need a way for people to get in contact with us through the site that doesn’t require them to send an email. It’s Free for our level of use. And it is actually a full-on Help Desk, so if we do need some more robust features, they’re there.

      Avatar of Lee Munroe
      Lee Munroe uses UserVoiceUserVoice

      When I pushed Codeshare it was very much (and still is) MVP. UserVoice gave me a quick and free way to gather feedback from active users and helped prioritize feature requests.

      Avatar of MOKA Analytics
      MOKA Analytics uses ZendeskZendesk

      We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

      Avatar of Adam Bird
      Adam Bird uses ZendeskZendesk

      Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

      Avatar of Tinker Travel
      Tinker Travel uses ZendeskZendesk

      Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

      Avatar of Grubster
      Grubster uses ZendeskZendesk

      It's our customer service system for dealing with inbound ticket requests from any channel integrated.

      Avatar of Gitt
      Gitt uses ZendeskZendesk

      Have so many options, and can connect with our custom infrastructure and existing support channel.

      Avatar of lyndra
      lyndra uses FreshDeskFreshDesk

      We use freshdesk to host and edit all ou help pages, and manage our contacts

      Avatar of Dirk Eisenberg
      Dirk Eisenberg uses UserVoiceUserVoice

      Gives any user the chance to give feedback and drop support tickets.

      Avatar of PSESD
      PSESD uses FreshDeskFreshDesk

      Customer support portal - only used for the knowledgebase functions

      Avatar of Giftstarter
      Giftstarter uses UserVoiceUserVoice

      We like to give users a voice. We do that with UserVoice.

      Avatar of AmericanBibleSociety
      AmericanBibleSociety uses UserVoiceUserVoice

      Our user feedback and support tool for all products.

      Avatar of Chris Hartwig
      Chris Hartwig uses FreshDeskFreshDesk

      Communication with our clients, support tickets

      Avatar of Sail Tactics
      Sail Tactics uses FreshDeskFreshDesk

      General help desk functions

      How much does FreshDesk cost?
      How much does UserVoice cost?
      How much does Zendesk cost?