Help Scout vs Jitbit Helpdesk: What are the differences?
What is Help Scout? A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
What is Jitbit Helpdesk? Helpdesk ticketing system. Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server Has everything you'd expect from a help desk software, but lowest possible price..
Help Scout and Jitbit Helpdesk can be primarily classified as "Help Desk" tools.
Some of the features offered by Help Scout are:
- No ticket #'s or robo-text
- Get up and running in minutes
- Outstanding support, no matter plan
On the other hand, Jitbit Helpdesk provides the following key features:
- Knowledge base
- Live chat and "contact us" widget for webites
- Mailbox integration
"Email based helpdesk" is the primary reason why developers consider Help Scout over the competitors, whereas "Turn-key, no need to become an expert in another app" was stated as the key factor in picking Jitbit Helpdesk.