Help Scout vs Jitbit Helpdesk

Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Help Scout
Help Scout

307
61
+ 1
60
Jitbit Helpdesk
Jitbit Helpdesk

7
7
+ 1
5
Add tool

Help Scout vs Jitbit Helpdesk: What are the differences?

What is Help Scout? A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Jitbit Helpdesk? Helpdesk ticketing system. Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server Has everything you'd expect from a help desk software, but lowest possible price..

Help Scout and Jitbit Helpdesk can be primarily classified as "Help Desk" tools.

Some of the features offered by Help Scout are:

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan

On the other hand, Jitbit Helpdesk provides the following key features:

  • Knowledge base
  • Live chat and "contact us" widget for webites
  • Mailbox integration

"Email based helpdesk" is the primary reason why developers consider Help Scout over the competitors, whereas "Turn-key, no need to become an expert in another app" was stated as the key factor in picking Jitbit Helpdesk.

- No public GitHub repository available -
- No public GitHub repository available -

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Jitbit Helpdesk?

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.
Get Advice Icon

Need advice about which tool to choose?Ask the StackShare community!

Why do developers choose Help Scout?
Why do developers choose Jitbit Helpdesk?

Sign up to add, upvote and see more prosMake informed product decisions

    Be the first to leave a con
      Be the first to leave a con
      What companies use Help Scout?
      What companies use Jitbit Helpdesk?

      Sign up to get full access to all the companiesMake informed product decisions

      What tools integrate with Help Scout?
      What tools integrate with Jitbit Helpdesk?

      Sign up to get full access to all the tool integrationsMake informed product decisions

      What are some alternatives to Help Scout and Jitbit Helpdesk?
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      Intercom
      Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
      Apache Spark
      Spark is a fast and general processing engine compatible with Hadoop data. It can run in Hadoop clusters through YARN or Spark's standalone mode, and it can process data in HDFS, HBase, Cassandra, Hive, and any Hadoop InputFormat. It is designed to perform both batch processing (similar to MapReduce) and new workloads like streaming, interactive queries, and machine learning.
      UserVoice
      UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
      FreshDesk
      Freshdesk is an on demand customer support software that works across multiple support channels.
      See all alternatives
      Decisions about Help Scout and Jitbit Helpdesk
      No stack decisions found
      Interest over time
      Reviews of Help Scout and Jitbit Helpdesk
      No reviews found
      How developers use Help Scout and Jitbit Helpdesk
      Avatar of Uploadcare
      Uploadcare uses Help ScoutHelp Scout

      Uploadcare is providing it's top notch tech support with the help of Help Scout.

      Avatar of AmperVue
      AmperVue uses Help ScoutHelp Scout

      Customer Contact and Support

      Avatar of Thomas Zickell
      Thomas Zickell uses Help ScoutHelp Scout

      Important emails

      How much does Help Scout cost?
      How much does Jitbit Helpdesk cost?
      News about Jitbit Helpdesk
      More news