Zendesk vs. Help Scout vs. Kayako

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Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Pros

Why do developers choose Zendesk?
  • Why do you like Zendesk?

    Why do developers choose Help Scout?
    Why do you like Help Scout?

    Why do developers choose Kayako?
    Why do you like Kayako?

    Cons

    What are the cons of using Zendesk?
    No Cons submitted yet for Zendesk
    Downsides of Zendesk?

    What are the cons of using Help Scout?
    No Cons submitted yet for Help Scout
    Downsides of Help Scout?

    What are the cons of using Kayako?
    No Cons submitted yet for Kayako
    Downsides of Kayako?

    Pricing

    How much does Zendesk cost?
    Zendesk Pricing
    How much does Help Scout cost?
    Help Scout Pricing
    How much does Kayako cost?
    Kayako Pricing

    Companies

    What companies use Zendesk?
    1768 companies on StackShare use Zendesk
    What companies use Help Scout?
    222 companies on StackShare use Help Scout
    What companies use Kayako?
    1 companies on StackShare use Kayako

    Integrations

    What tools integrate with Zendesk?
    76 tools on StackShare integrate with Zendesk
    What tools integrate with Help Scout?
    26 tools on StackShare integrate with Help Scout
    What tools integrate with Kayako?
    2 tools on StackShare integrate with Kayako

    What are some alternatives to Zendesk, Help Scout, and Kayako?

    • UserVoice - Customer service and customer feedback tools that don't suck.
    • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
    • Desk.com - The all-in-one system for delivering awesomely responsive customer support
    • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

    See all alternatives to Zendesk

    Latest News

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    Inside Design: Zendesk
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    The 8 Best Ways to Collect Customer Feedback
    Release Notes: January
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    Building a Customer Loyalty Program That Drives Bran...
    Customer Service Coaching: Your Recipe to World-Clas...
    Integrated Live Chat Boosts Ecommerce Sales


    Interest Over Time


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