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Help Scout

337
101
+ 1
60
Kayako

12
16
+ 1
23
Zendesk

6K
3.1K
+ 1
341
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Pros of Help Scout
Pros of Kayako
Pros of Zendesk
  • 19
    Email based helpdesk
  • 18
    Great user experience
  • 10
    Reasonably priced
  • 7
    No helpdesk branding
  • 6
    Free plan for startups
  • 3
    Easy to customize
  • 3
    Possible to host on your own
  • 3
    API access
  • 3
    Module based extensions
  • 3
    OS independent frontend
  • 3
    Customers can use it easily
  • 3
    Unlimited custom fields on forms
  • 2
    Simple, powerhouse and scalable.
  • 132
    Centralizes our customer support
  • 70
    Many integrations
  • 58
    Easy to setup
  • 25
    Cheap
  • 25
    Simple
  • 11
    Clean
  • 6
    Customization
  • 4
    $1 Starter Pricing Plan
  • 4
    Woopra integration
  • 3
    Proactive Customer Support
  • 1
    Full of features
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 0
    Integrations

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What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Kayako?

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

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What are some alternatives to Help Scout, Kayako, and Zendesk?
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