Desk.com vs Acquire: What are the differences?

Desk.com: The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere; Acquire: The best way to connect with customers. It claims to be a modern multichannel customer support platform. Core features include live chat tool and cobrowsing that adds a personal touch to your service. It’s easy to install and use and has useful features like proactive chat invitations, real-time visitor list, typing insights, saved replies and more. The design can be customized as per your business needs.

Desk.com and Acquire can be primarily classified as "Help Desk" tools.

Some of the features offered by Desk.com are:

• Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
• Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
• Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

On the other hand, Acquire provides the following key features:

• Live chat software
• Chatbot
• Cobrowsing