BugHerd vs Highrise vs Zendesk

A person’s history on one page- Every contact in Highrise gets a page. You and your co-workers can add notes from calls, conversations, meetings, or any other historic information about this person.;Add tasks and get things done- Tasks help you get things done. Assign tasks to yourself or to others. Add action categories (Call, Thank You, Demo, Fax, Email) for quick scanning. Check’em off when they're done. Highrise will even send reminders to your email account or mobile phone!;Track deals, proposals, and leads- Know which proposals/bids are pending, which you’ve won, and which you’ve lost. Enter notes about the deals, attach proposals or contracts to the deals, and keep a log of any changes.;Couldn’t-be-easier Permissions- Highrise lets you specify who can see which people, companies, notes, and cases. It’s your call.;Quickly add people to Highrise- Adding a person manually takes just a few seconds. You can also upload vCards to add people even faster or import people from your Basecamp account.;Highrise loves getting email- Highrise works together with email. You can send, BCC, or forward emails to Highrise and they'll automatically be attached to the right person’s page.;All of your contacts in one place- All of the people who are important to your business are in Highrise. Keep track of emails, conversations, and tasks.;Your latest activity is all in one place- Your company’s Highrise activity is summarized on the “Latest activity” screen.;Color combos to suit your taste- Choose from a variety of color schemes to best suit your company brand.;Cases keep related stuff together- Cases help you keep related notes, files, images, and people together on one screen.;Get your co-workers involved- Highrise gets better the more people in your organization that use it. The users section lets you invite people to create accounts on your system. Groups let you set batch permissions on people, notes, and cases.

Offer your customers a quick path to the answers they need with knowledge base and community features.;Zendesk takes customer communication from anywhere—your website, email, phone, Twitter, Facebook, and chat—and turns it into a ticket.;Zendesk simplifies your support team's workflow with custom automatic actions, meaningful organization, and streamlined systems for managing support content.;Customer Profiles- endesk provides your support team with a holistic view of your customers and their support issues. When working on a ticket, they will have instant access to unified customer information, be able to search the agent knowledge base, and pull relevant data from other areas of your business.;Have private discussions within your organization, collaborate internally with other departments, or call on the expertise of external business partners—all in one threaded dialogue.;Mobile- Zendesk offers native mobile apps for iPad, iPhone, Android, Windows Phone, Blackberry, and Kindle Fire. Your support team has full agent capabilities on their device and can receive push notifications.;Analytics- Measure your customers' satisfaction and the performance of your support team—and create custom reports with data and insights for your business.;

Access your task list directly on your website.- BugHerd embeds a sidebar on websites that you're working on, letting you view and manage your tasks without needing to constantly switch tabs.;See exactly what your client sees.- With our optional browser extensions, you can capture annotated screenshots of exactly what your client sees. No more collecting screenshots in Word docs!;BugHerd works with your existing tools.- Enhance your existing workflow by integrating BugHerd with the project management and customer support apps you already use.;Keep your team on track.- BugHerd’s task board gives you a bird’s eye view of all your tasks so you’re always on top of what your team is working on, what’s completed and what still needs to be done.