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Desk.com
Desk.com

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UserEcho
UserEcho

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Desk.com vs UserEcho: What are the differences?

Developers describe Desk.com as "The all-in-one system for delivering awesomely responsive customer support". Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. On the other hand, UserEcho is detailed as "A customer service software that allows users to communicate with their consumers". It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.

Desk.com and UserEcho can be primarily classified as "Help Desk" tools.

Some of the features offered by Desk.com are:

  • Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
  • Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
  • Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.

On the other hand, UserEcho provides the following key features:

  • API
  • Chat
  • Customizable Branding
- No public GitHub repository available -
- No public GitHub repository available -

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is UserEcho?

It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.
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        What are some alternatives to Desk.com and UserEcho?
        FreshDesk
        Freshdesk is an on demand customer support software that works across multiple support channels.
        Zendesk
        Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
        Salesforce Service Cloud
        It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
        UserVoice
        UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
        Help Scout
        With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
        See all alternatives
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