Elevio

18
21
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FreshDesk

389
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+ 1
7
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elevio vs FreshDesk: What are the differences?

What is elevio? Proactive customer care, where and when it's needed. elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc.

What is FreshDesk? Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels.

elevio and FreshDesk can be categorized as "Help Desk" tools.

Some of the features offered by elevio are:

  • knowledge base
  • support system
  • live chat

On the other hand, FreshDesk provides the following key features:

  • Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
  • Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
  • Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

Soundcloud, Cloudmine, and Plivo are some of the popular companies that use FreshDesk, whereas elevio is used by Clui, elevio, and Gravit. FreshDesk has a broader approval, being mentioned in 165 company stacks & 32 developers stacks; compared to elevio, which is listed in 10 company stacks and 3 developer stacks.

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    What is Elevio?

    elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most. It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc

    What is FreshDesk?

    Freshdesk is an on demand customer support software that works across multiple support channels.
    What companies use Elevio?
    What companies use FreshDesk?

    Sign up to get full access to all the companiesMake informed product decisions

    What tools integrate with Elevio?
    What tools integrate with FreshDesk?

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    What are some alternatives to Elevio and FreshDesk?
    Zendesk
    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
    Intercom
    Intercom is a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Have targeted communication with customers on your website, inside apps, and by email.
    UserVoice
    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
    Help Scout
    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
    Jira Service Desk
    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
    See all alternatives
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