elevio vs FreshDesk: What are the differences?
What is elevio? Proactive customer care, where and when it's needed. elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc.
What is FreshDesk? Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels.
elevio and FreshDesk can be categorized as "Help Desk" tools.
Some of the features offered by elevio are:
- knowledge base
- support system
- live chat
On the other hand, FreshDesk provides the following key features:
- Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
- Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
- Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.
Soundcloud, Cloudmine, and Plivo are some of the popular companies that use FreshDesk, whereas elevio is used by Clui, elevio, and Gravit. FreshDesk has a broader approval, being mentioned in 165 company stacks & 32 developers stacks; compared to elevio, which is listed in 10 company stacks and 3 developer stacks.
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