FreshDesk vs Help Scout

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FreshDesk
FreshDesk

289
99
+ 1
3
Help Scout
Help Scout

311
64
+ 1
60
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FreshDesk vs Help Scout: What are the differences?

FreshDesk: Refreshing the way thousands of help desk agents support their customers everyday, world wide. Freshdesk is an on demand customer support software that works across multiple support channels; Help Scout: A help desk for teams that insist on a delightful customer experience. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

FreshDesk and Help Scout can be categorized as "Help Desk" tools.

Some of the features offered by FreshDesk are:

  • Get tickets from just about anywhere- Freshdesk automatically converts customer emails, Twitter mentions and comments on your Facebook pages into support tickets.
  • Categorize, prioritize and assign with Dispatch'r- Dispatch’r is your smart helpdesk co-ordinator built into Freshdesk.
  • Create custom ticket fields specific to your business- With customizable ticket fields, Freshdesk lets you add specialized fields to better organize your tickets.

On the other hand, Help Scout provides the following key features:

  • No ticket #'s or robo-text
  • Get up and running in minutes
  • Outstanding support, no matter plan

thoughtbot, Trello, and Parse are some of the popular companies that use Help Scout, whereas FreshDesk is used by Soundcloud, Teleport, and Pipedrive. Help Scout has a broader approval, being mentioned in 215 company stacks & 15 developers stacks; compared to FreshDesk, which is listed in 165 company stacks and 32 developer stacks.

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What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
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      What are some alternatives to FreshDesk and Help Scout?
      Zendesk
      Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
      Happyfox
      HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours
      Zoho Desk
      It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.
      Desk.com
      Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
      Freshservice
      Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
      See all alternatives
      Decisions about FreshDesk and Help Scout
      No stack decisions found
      Interest over time
      Reviews of FreshDesk and Help Scout
      Review ofFreshDeskFreshDesk

      Very Light, Great Structure and Amazing Value for Money

      How developers use FreshDesk and Help Scout
      Avatar of Uploadcare
      Uploadcare uses Help ScoutHelp Scout

      Uploadcare is providing it's top notch tech support with the help of Help Scout.

      Avatar of lyndra
      lyndra uses FreshDeskFreshDesk

      We use freshdesk to host and edit all ou help pages, and manage our contacts

      Avatar of PSESD
      PSESD uses FreshDeskFreshDesk

      Customer support portal - only used for the knowledgebase functions

      Avatar of Chris Hartwig
      Chris Hartwig uses FreshDeskFreshDesk

      Communication with our clients, support tickets

      Avatar of AmperVue
      AmperVue uses Help ScoutHelp Scout

      Customer Contact and Support

      Avatar of Sail Tactics
      Sail Tactics uses FreshDeskFreshDesk

      General help desk functions

      Avatar of Thomas Zickell
      Thomas Zickell uses Help ScoutHelp Scout

      Important emails

      How much does FreshDesk cost?
      How much does Help Scout cost?