Need advice about which tool to choose?Ask the StackShare community!
Happyfox vs Help Scout: What are the differences?
Developers describe Happyfox as "HelpDesk, customer support and ticket support software". HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours. On the other hand, Help Scout is detailed as "A help desk for teams that insist on a delightful customer experience". With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
Happyfox and Help Scout can be categorized as "Help Desk" tools.
We needed a sophisticated help center solution as we provide extensive support with 3 support team tiers. Intercom is more about messaging and automation. We needed sub-tickets, tasks, reminders, SLAs, automation, and strong API connections. That's why we have chosen Zendesk and we are quite happy with that.
Pros of Happyfox
Pros of Help Scout
- Email based helpdesk19
- Great user experience18
- Reasonably priced10
- No helpdesk branding7
- Free plan for startups6
Sign up to add or upvote prosMake informed product decisions
What is Happyfox?
What is Help Scout?
Need advice about which tool to choose?Ask the StackShare community!
What companies use Happyfox?
Sign up to get full access to all the companiesMake informed product decisions
Sign up to get full access to all the tool integrationsMake informed product decisions
Blog Posts
+46
+39
+42