Need advice about which tool to choose?Ask the StackShare community!
Add tool
Desk.com vs Freshservice: What are the differences?
What is Desk.com? The all-in-one system for delivering awesomely responsive customer support. Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
What is Freshservice? An IT service management tool in the cloud. Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
Desk.com and Freshservice can be categorized as "Help Desk" tools.
Some of the features offered by Desk.com are:
- Case Management- Stay on top of your support by tracking the owner, priority and status of every customer interaction. Create business rules to automate your workflow. Use case filters to focus on what's important.
- Universal Inbox- View and respond to all customer questions and inquiries from one spot: Desk.com's universal inbox. Email, Twitter, Facebook, Chat, and Phone
- Mobile- Use your iPhone or Android to stay on top of customer issues, collaborate with your team, and track and reply to cases, and see real-time notifications.
On the other hand, Freshservice provides the following key features:
- Easy to use and set up
- Multi-channel support
- Gamify your service desk
Manage your open source components, licenses, and vulnerabilities
Learn MorePros of Desk.com
Pros of Freshservice
Pros of Desk.com
- Custom fields3
- Automated response and templates3
- Easy to setup3
- Collaboration functionality3
- Salesforce integration2
Pros of Freshservice
Be the first to leave a pro
Sign up to add or upvote prosMake informed product decisions
27
545
63
2
What is Desk.com?
Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
What is Freshservice?
Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.
Need advice about which tool to choose?Ask the StackShare community!
What companies use Desk.com?
What companies use Freshservice?
What companies use Desk.com?
What companies use Freshservice?
Manage your open source components, licenses, and vulnerabilities
Learn MoreSign up to get full access to all the companiesMake informed product decisions
What tools integrate with Desk.com?
What tools integrate with Freshservice?
Sign up to get full access to all the tool integrationsMake informed product decisions
What are some alternatives to Desk.com and Freshservice?
FreshDesk
Freshdesk is an on demand customer support software that works across multiple support channels.
Zendesk
Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
Salesforce Service Cloud
It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
WordPress
The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call “home” — we’d love you to join the family.
Google AdSense
It is a program run by Google through which website publishers in the Google Network of content sites serve text, images, video, or interactive media advertisements that are targeted to the site content and audience.