Desk.com vs Happyfox: What are the differences?
Developers describe Desk.com as "The all-in-one system for delivering awesomely responsive customer support". Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. On the other hand, Happyfox is detailed as "HelpDesk, customer support and ticket support software". HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours.
Desk.com and Happyfox can be primarily classified as "Help Desk" tools.