SupportBee vs. FreshDesk vs. Zendesk

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Description

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

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Pros

Why do developers choose SupportBee?
Why do you like SupportBee?

Why do developers choose FreshDesk?
Why do you like FreshDesk?

Why do developers choose Zendesk?
Why do you like Zendesk?

Cons

What are the cons of using SupportBee?
No Cons submitted yet for SupportBee
Downsides of SupportBee?

What are the cons of using FreshDesk?
No Cons submitted yet for FreshDesk
Downsides of FreshDesk?

What are the cons of using Zendesk?
No Cons submitted yet for Zendesk
Downsides of Zendesk?

Pricing

How much does SupportBee cost?
SupportBee Pricing
How much does FreshDesk cost?
FreshDesk Pricing
How much does Zendesk cost?
Zendesk Pricing

Companies

What companies use SupportBee?
3 companies on StackShare use SupportBee
What companies use FreshDesk?
177 companies on StackShare use FreshDesk
What companies use Zendesk?
1984 companies on StackShare use Zendesk

Integrations

What tools integrate with SupportBee?
6 tools on StackShare integrate with SupportBee
What tools integrate with FreshDesk?
27 tools on StackShare integrate with FreshDesk
What tools integrate with Zendesk?
77 tools on StackShare integrate with Zendesk

What are some alternatives to SupportBee, FreshDesk, and Zendesk?

  • Help Scout - A help desk for teams that insist on a delightful customer experience
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • Desk.com - The all-in-one system for delivering awesomely responsive customer support
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

See all alternatives to SupportBee

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