Zendesk vs. FreshDesk vs. SupportBee

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Zendesk

FreshDesk

SupportBee

Favorites

43

Favorites

4

Favorites

1

Hacker News, Reddit, Stack Overflow Stats

  • 205
  • 18.7K
  • 255
  • 1.16K
  • 974
  • 59
  • 1.42K
  • 36
  • 0

Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Pros about this tool

Pros
Why do you like Zendesk?

Pros
Why do you like FreshDesk?

Pros
Why do you like SupportBee?

Pricing

Zendesk Pricing FreshDesk Pricing SupportBee Pricing

Companies

1738 Companies Using Zendesk
151 Companies Using FreshDesk
2 Companies Using SupportBee

Integrations

Zendesk Integrations
FreshDesk Integrations
SupportBee Integrations

Latest News

Release Notes February 15th: Zendesk ticket creation...
Inside Design: Zendesk
How Zendesk measures the customer experience
Mozilla’s Secret Sauce to Customer Success Lies in C...
How to say NO in customer service (with email templa...
Our Favourite Reads on Customer Support


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