SupportBee vs. FreshDesk vs. Zendesk

Get help choosing one of these Get news updates about these tools


SupportBee

FreshDesk

Zendesk

Favorites

1

Favorites

4

Favorites

43

Hacker News, Reddit, Stack Overflow Stats

  • 1.42K
  • 36
  • 0
  • 1.16K
  • 945
  • 54
  • 205
  • 16.9K
  • 236

Description

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

What is FreshDesk?

Freshdesk is an on demand customer support software that works across multiple support channels.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Pros about this tool

Why do you like SupportBee?

Why do you like FreshDesk?

Why do you like Zendesk?

Cons about this tool

Pricing

SupportBee Pricing FreshDesk Pricing Zendesk Pricing

Customers

Integrations

Latest News

Mozilla’s Secret Sauce to Customer Success Lies in C...
How to say NO in customer service (with email templa...
Our Favourite Reads on Customer Support
Release Notes February 15th: Zendesk ticket creation...
Inside Design: Zendesk
How Zendesk measures the customer experience


Interest Over Time


Get help choosing one of these