Zendesk vs. Help Scout vs. SupportBee

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Zendesk

Help Scout

SupportBee

Favorites

43

Favorites

10

Favorites

1

Hacker News, Reddit, Stack Overflow Stats

  • 205
  • 19.3K
  • 258
  • 190
  • 995
  • 0
  • 1.42K
  • 36
  • 0

Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Pros about this tool

Pros
Why do you like Zendesk?

Pros
Why do you like Help Scout?

Pros
Why do you like SupportBee?

Pricing

Zendesk Pricing Help Scout Pricing SupportBee Pricing

Companies

1747 Companies Using Zendesk
222 Companies Using Help Scout
2 Companies Using SupportBee

Integrations

Zendesk Integrations
Help Scout Integrations
SupportBee Integrations

What are some alternatives to Zendesk, Help Scout, and SupportBee?

  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • Desk.com - The all-in-one system for delivering awesomely responsive customer support
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

See all alternatives to Zendesk

Latest News

Release Notes February 15th: Zendesk ticket creation...
Inside Design: Zendesk
How Zendesk measures the customer experience
The 8 Best Ways to Collect Customer Feedback
Release Notes: January
15 Customer Service Skills Every Employee Needs


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