Zendesk vs. Help Scout vs. SupportBee

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Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

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Pros

Why do developers choose Zendesk?
  • Why do you like Zendesk?

    Why do developers choose Help Scout?
    Why do you like Help Scout?

    Why do developers choose SupportBee?
    Why do you like SupportBee?

    Cons

    What are the cons of using Zendesk?
    No Cons submitted yet for Zendesk
    Downsides of Zendesk?

    What are the cons of using Help Scout?
    No Cons submitted yet for Help Scout
    Downsides of Help Scout?

    What are the cons of using SupportBee?
    No Cons submitted yet for SupportBee
    Downsides of SupportBee?

    Pricing

    How much does Zendesk cost?
    Zendesk Pricing
    How much does Help Scout cost?
    Help Scout Pricing
    How much does SupportBee cost?
    SupportBee Pricing

    Companies

    What companies use Zendesk?
    1770 companies on StackShare use Zendesk
    What companies use Help Scout?
    222 companies on StackShare use Help Scout
    What companies use SupportBee?
    2 companies on StackShare use SupportBee

    Integrations

    What tools integrate with Zendesk?
    76 tools on StackShare integrate with Zendesk
    What tools integrate with Help Scout?
    26 tools on StackShare integrate with Help Scout
    What tools integrate with SupportBee?
    6 tools on StackShare integrate with SupportBee

    What are some alternatives to Zendesk, Help Scout, and SupportBee?

    • UserVoice - Customer service and customer feedback tools that don't suck.
    • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
    • Desk.com - The all-in-one system for delivering awesomely responsive customer support
    • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.

    See all alternatives to Zendesk

    Latest News

    Release Notes February 15th: Zendesk ticket creation...
    Inside Design: Zendesk
    How Zendesk measures the customer experience
    The 8 Best Ways to Collect Customer Feedback
    Release Notes: January
    15 Customer Service Skills Every Employee Needs


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