HelpDesk+

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

Freshdesk is an on demand customer support software that works across multiple support channels.

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Build better customer experiences with Groove

It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.

It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

It builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

Translate text into any language from within Slack. You can translate messages from others, your own messages, or any text. Power features include posting translations to the channel and automatically translating all messages posted to a channel.

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.

elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most. It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc

It is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications

Intelligent CRM For Support Teams. Kustomer is an evolution beyond traditional support applications that unifies all of your customer data and interactions. The user experience is built around the customer so you can treat them like people

HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours

Slack-first, serverless DevOps platform for automating developer workflows in the CLI + Slack, without having to build for each specific platform. In short, streamline and accelerate your development team by enabling DevOps on Slack. We call it SlackOps.

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

Missions.ai allows you to create and manage the end-to-end workflows for an unlimited number of processes. Completely customizable, workflows can be as simple or complex as you need. No coding required.

Reamaze can handle your support@ email box just as well as it can handle your in-app support and live chat. Or Facebook Page. Or Twitter handle.

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

With Workflow Builder, Slack users can easily create custom workflows that allow them to do all sorts of things, like: Standardize how requests are collected Triage outages in real time Get new team members up to speed with welcome messages

It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.

Review and release code faster without manually nudging and nagging. Pull Reminders lets you setup Slack reminders for pull requests and motivate your team using metrics and leaderboards.

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

User engagement tools, that help build better products UserReport is a set of flexible tools, that tell you who your users are, and what they want to achieve.

SupportFu is a fully hosted solution to manage email and twitter based customer support.

Emacs client for Slack. Slack’s Webapp does allow you to partially mute certain channels, but that’s about as far as it goes. On the other hand, with the power of Emacs and the Alert package, we can perfectly filter out anything we don’t care about.

GitHelp is a new platform where developers can find solutions to their coding problems, share their experience, and connect with experts

It gives you the opportunity to create a modern support portal in a few minutes, includes Community forums, Helpdesk, Knowledge Base and Live Chat.

It lets you create an inbox for your mobile apps or websites, integrate into several channels such as social media sites, WhatsApp etc. with no need for any other software and manage customer communications on a single platform. Way more affordable and user-friendly compared to its alternatives, it has been built in such a way that it can always be improved according to your feedback.

This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

It is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

It is a Slack App which will help you to easily send scheduled messages in any workspace. It will help you to stay focused and that's why it's already trusted by many organizations around the globe.

It allows you to scale high touch experience you provide your customers when you create shared Slack channels with them. With Across, you can track customer requests, automate responses and message customers across Slack channels.

We have Slack we use in our office using the Windows stand alone since the Chrome based app seems to not show notifications in the bar (highlighting the app when you have a waiting message). Nearly every day Slack has to be manually closed via task manager (all users at random times) because Slack is taking up nearly all CPU and memory on the PCs. Is this a known issue and if so is there any solution?

The one-of-a-kind helpdesk purpose-built for eCommerce. It connects you, your customers and your marketplaces.

Engage your customers from WhatsApp, LINE, Facebook Messenger & other popular social media messaging apps all from one centralised dashboard.

Send delayed messages in Slack | To people, chats and groups. The messages are sent on behalf of your profile - so nobody would know any difference.

It provides the IT Service Management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases satisfaction through self-service, automated service management and integrated, best-practice based service desk capabilities.

It is an all-in-one Help Desk platform for businesses of all sizes. In addition to its basic help desk capabilities, it offers ITSM Service Desk Software & Live Chat Software.

It is the first app to let you create, edit, manage and send forms all without ever leaving Slack. The fully embedded form builder lets you add 5 different input types, assign titles, description and edit your form all within Slack.

Simple, solid and beautiful social customer support software, helping you provide service with a human touch. Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk.

Fast open source Slack desktop app, written in Node.js with native UI powered by the Yue library.

An internal knowledge base for your team that integrates deeply with Slack, and uses NLP techniques to help you build content automatically.

Automatic code review reminders for Slack. It will bark at you if you don't review and merge your Pull Requests.

It is a Slack add-on that creates an always-on video meeting room for any Slack channel that you add it to. Remote teams use it for meetings, stand-ups, pairing and one-on-ones. No more copy-and-pasting video conferencing links every time you want to chat. Click your colleague's name and they get an instant notification in Slack to jump in the meeting with you.

It is the issue tracker built for teams that love Slack. It encourages teams to have open discussions in issues while maintaining the fast response feeling of a Slack 1-1 conversation.