SparrowDesk

This application aims to provide a reliable avenue for your business' customer support system to engage with your customers and cater to their requests.

Engage your customers from WhatsApp, LINE, Facebook Messenger & other popular social media messaging apps all from one centralised dashboard.

It makes it easy for you to work with customer teams, rather than just supporting each user independently. B2B companies with team dashboards can embed our messaging widget to offer off-the-shelf shared support channels to their users.

It claims to be a modern multichannel customer support platform. Core features include live chat tool and cobrowsing that adds a personal touch to your service. It’s easy to install and use and has useful features like proactive chat invitations, real-time visitor list, typing insights, saved replies and more. The design can be customized as per your business needs.

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

It is a live chat support & messaging application that focuses on successful communication between businesses and their customers.

LiveChat provides a live chat application with help desk and web analytics functionalities, allowing online businesses to communicate with visitors in real time.

Freshdesk is an on demand customer support software that works across multiple support channels.

Olark is a lightweight tool to chat with visitors to your website using your existing instant messaging client. Visitors to your website appear as buddies on your Buddy list, their messages to you appear as IMs.

Zopim is focused on serving the needs of web users that hasn’t been met by other chat solutions: the need for usability, convenience and simplicity of design

UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.

Drift is a messaging app that makes it easy for businesses to talk to their website visitors and customers in real-time, from anywhere.

It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy.

Chat with website visitors, integrate your favorite tools, and deliver a great customer experience.

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Build better customer experiences with Groove

It empowers teams to easily create powerful bots using a guided, no-code graphical interface without the need for data scientists or developers. It addresses many of the major issues with bot building in the industry today. It eliminates the gap between the subject matter experts and the development teams building the bots, and the long latency between teams recognizing an issue and updating the bot to address it. It removes the complexity of exposing teams to the nuances of conversational AI and the need to write complex code. And, it minimizes the IT effort required to deploy and maintain a custom conversational solution.

It puts customer service at the heart of your company. It is the industry's first context-aware help desk software that helps businesses focus on the customer.

It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

It builds a multi-channel helpdesk integrated with e-commerce merchants'​ back-office. It allows merchants to manage all their support from one place. It connects all business apps and all communication channels to provide support agents a unified view of their customers.

It is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

It is a customer support tool for instant messaging channels which can help businesses provide exceptional customer support through their websites or social media channels.

Cloud based ITSM software for your service desk. Powerful IT help desk automation tool to manage incidents, assets and more.

It connects to your favorite platforms to power up every conversation you have. Ask fewer questions and get straight to the point.

elevio is a proactive support widget you embed on your site in minutes, that provides your users with contextual support where and when it's needed most. It can integrate with third party support systems like Zendesk, Freshdesk, Olark, etc

It is an intuitive and straightforward help desk software that combines ticket management and customer self-service into a single, comprehensive platform without the heavy costs and complications

Intelligent CRM For Support Teams. Kustomer is an evolution beyond traditional support applications that unifies all of your customer data and interactions. The user experience is built around the customer so you can treat them like people

You don't need yet another chat client. Talk with your customers using your existing Slack service.

HappyFox is a hosted customer support software, centralizes the multi-channel customer queries using ticketing system. It helps to reduce the response time to customers from days to hours

SnapEngage is a powerful Live Chat solution. Without installing any software, your Sales and Support teams can chat with your website visitors while they browse. Agents are using their preferred instant messaging solution and don't need to learn yet another system.

Kayako a customer service platform that helps businesses connect with their customers and deliver a better customer support experience over the web, email, live chat and phone. Kayako is available in the cloud and on-premise.

It makes it easy for your team to create and track help requests and streamlines your support process. It automatically maps all of your service request forms to Slack and creates workflows for each request type.

Reamaze can handle your support@ email box just as well as it can handle your in-app support and live chat. Or Facebook Page. Or Twitter handle.

Jitbit is a ticketing system for customer service teams, offered both as a "SaaS" cloud hosted solution, and an "on-premise" version that you can install on your own server. Has everything you'd expect from a help desk software, but lowest possible price.

It is a cutting-edge framework for orchestrating role-playing, autonomous AI agents. By fostering collaborative intelligence, it empowers agents to work together seamlessly, tackling complex tasks.

It gives powers to chat commerce by helping you reach and engage customers through SMS, WhatsApp and other social channels.

Slaask enables you to set up a dedicated live chat channel on your Slack.

If you have questions or feedback about our apps, we're always listening and happy to help!

It is a modern multichannel helpdesk platform written in Ruby on Rails and released under the MIT license. Its goal is to power your support email and ticketing, integrate seamlessly with your app, and run an amazing customer helpcenter.

It is a free live chat for your website. Start real-time conversations with your web visitors, answer their questions and boost your online sales. An unlimited free live chat solution which will probably be most useful for small and medium enterprises.

It is a 100% open source conversational marketing platform build as an alternative for Intercom, Drift, and others, currently under active development. It is a platform that enables chat comunication with users in app or via campaigns (in app messages or newsletters). The platform is a Ruby on Rails app serving a graphql API which is consumed by a React application. It has minimal dependences , Postgres & Redis and interoperates with cdn providers like Amazon s3 and Amazon SES for email delivery.

It is an autonomous AI Agent platform that empowers users to create and deploy customizable autonomous AI agents directly in the web. Simply assign a name and goal to your AI agent, and watch as it embarks on an exciting journey to accomplish the assigned objective.

With Talkus, Slack becomes the place for your team to communicate with customers, personally, on your website by live chat or by email, phone or SMS.

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Reduce development cost and complexity, and increase developer happiness, with the most powerful companion to any conversational AI project.

User engagement tools, that help build better products UserReport is a set of flexible tools, that tell you who your users are, and what they want to achieve.

Is an all-in-one AI coding platform that allows you build apps and websites by chatting with AI. YouWare enables full-stack code generation and deployment with a shareable URL instantly. no code, no setup, no hassle.

SupportFu is a fully hosted solution to manage email and twitter based customer support.