Zendesk vs. Desk.com vs. SupportBee

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Zendesk

Desk.com

SupportBee

Favorites

43

Favorites

5

Favorites

1

Hacker News, Reddit, Stack Overflow Stats

  • 205
  • 18.7K
  • 253
  • 24
  • 458
  • 0
  • 1.42K
  • 36
  • 0

Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Pros about this tool

Pros
Why do you like Zendesk?

Pros
Why do you like Desk.com?

Pros
Why do you like SupportBee?

Pricing

Zendesk Pricing Desk.com Pricing SupportBee Pricing

Companies

1739 Companies Using Zendesk
37 Companies Using Desk.com
2 Companies Using SupportBee

Integrations

Zendesk Integrations
Desk.com Integrations
SupportBee Integrations

Latest News

Release Notes February 15th: Zendesk ticket creation...
Inside Design: Zendesk
How Zendesk measures the customer experience
3 employee recruitment and onboarding strategies tha...
Automated customer service must be deeply personal t...
4 tips for collecting overdue invoices and preventin...


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