Zendesk vs. Help Scout vs. GrooveHQ



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Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is GrooveHQ?

Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

Want advice about which of these to choose?Ask the StackShare community!

Pros

Why do developers choose Zendesk?
Why do you like Zendesk?

Why do developers choose Help Scout?
Why do you like Help Scout?

Why do developers choose GrooveHQ?
Why do you like GrooveHQ?

Cons

What are the cons of using Zendesk?
No Cons submitted yet for Zendesk
Downsides of Zendesk?

What are the cons of using Help Scout?
No Cons submitted yet for Help Scout
Downsides of Help Scout?

What are the cons of using GrooveHQ?
No Cons submitted yet for GrooveHQ
Downsides of GrooveHQ?

Pricing

How much does Zendesk cost?
Zendesk Pricing
How much does Help Scout cost?
Help Scout Pricing
How much does GrooveHQ cost?
GrooveHQ Pricing

Companies

What companies use Zendesk?
1989 companies on StackShare use Zendesk
What companies use Help Scout?
249 companies on StackShare use Help Scout
What companies use GrooveHQ?
35 companies on StackShare use GrooveHQ

Integrations

What tools integrate with Zendesk?
77 tools on StackShare integrate with Zendesk
What tools integrate with Help Scout?
26 tools on StackShare integrate with Help Scout
What tools integrate with GrooveHQ?
5 tools on StackShare integrate with GrooveHQ

What are some alternatives to Zendesk, Help Scout, and GrooveHQ?

  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • Desk.com - The all-in-one system for delivering awesomely responsive customer support
  • elevio - Proactive customer care, where and when it's needed.

See all alternatives to Zendesk

Latest News

Release Notes February 15th: Zendesk ticket creation...
Inside Design: Zendesk
How Zendesk measures the customer experience
The 8 Best Ways to Collect Customer Feedback
Release Notes: January
15 Customer Service Skills Every Employee Needs


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