Zendesk vs. GrooveHQ vs. SupportBee

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Zendesk

GrooveHQ

SupportBee

Favorites

43

Favorites

2

Favorites

1

Hacker News, Reddit, Stack Overflow Stats

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  • 1.67K
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Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is GrooveHQ?

Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.

What is SupportBee?

SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.

Pros about this tool

Pros
Why do you like Zendesk?

Pros
Why do you like GrooveHQ?

Pros
Why do you like SupportBee?

Cta desktop@2x

Pricing

Zendesk Pricing GrooveHQ Pricing SupportBee Pricing

Companies

1747 Companies Using Zendesk
25 Companies Using GrooveHQ
2 Companies Using SupportBee

Integrations

Zendesk Integrations
GrooveHQ Integrations
SupportBee Integrations

What are some alternatives to Zendesk, GrooveHQ, and SupportBee?

  • Help Scout - A help desk for teams that insist on a delightful customer experience
  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • Desk.com - The all-in-one system for delivering awesomely responsive customer support

See all alternatives to Zendesk

Latest News

Release Notes February 15th: Zendesk ticket creation...
Inside Design: Zendesk
How Zendesk measures the customer experience


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