Zendesk vs. GrooveHQ vs. SupportBee
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Zendesk |
GrooveHQ |
SupportBee |
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Description |
What is Zendesk?Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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What is GrooveHQ?Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
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What is SupportBee?SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
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Pros about this tool |
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Pricing |
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Companies |
1747 Companies Using Zendesk
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25 Companies Using GrooveHQ
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2 Companies Using SupportBee
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Integrations |
Zendesk
Integrations
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GrooveHQ
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SupportBee
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What are some alternatives to Zendesk, GrooveHQ, and SupportBee?
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Latest News |
Release Notes February 15th: Zendesk ticket creation...
February 15, 2018
Inside Design: Zendesk
April 04, 2017
How Zendesk measures the customer experience
November 22, 2016
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How developers use Zendesk vs GrooveHQ vs SupportBee
eXon Technologies uses Zendesk
Centralized support system for tickets, emails and webchat. Reliable!
Grubster uses Zendesk
It's our customer service system for dealing with inbound ticket requests from any channel integrated.
adambird uses Zendesk
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
Tinker Travel uses Zendesk
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
Bright Canopy, LLC uses GrooveHQ
We use GrooveHQ to handle all inbound customer support requests. Works great!