Zendesk vs. GrooveHQ vs. SupportBee
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GitHub Stats |
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Description |
What is Zendesk?Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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What is GrooveHQ?Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
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What is SupportBee?SupportBee intentionally mimics the email experience because both your team and your customers already understand email well. Tickets in SupportBee are either Unanswered or Answered. When they are created, they are unanswered. Once you reply, they are marked answered and taken off the screen for you to focus on the remaining unanswered tickets. If a customer replies, we mark the ticket unanswered again. You can also star a ticket if you have answered it but want to follow up later.
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Want advice about which of these to choose?Ask the StackShare community! |
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Pros |
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Cons |
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Pricing |
How much does Zendesk cost?
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How much does GrooveHQ cost?
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How much does SupportBee cost?
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Companies |
What companies use Zendesk?
1999 companies on StackShare use Zendesk
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What companies use GrooveHQ?
35 companies on StackShare use GrooveHQ
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What companies use SupportBee?
3 companies on StackShare use SupportBee
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Integrations |
What tools integrate with Zendesk?
77 tools on StackShare integrate with Zendesk
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What tools integrate with GrooveHQ?
5 tools on StackShare integrate with GrooveHQ
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What tools integrate with SupportBee?
6 tools on StackShare integrate with SupportBee
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What are some alternatives to Zendesk, GrooveHQ, and SupportBee?
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Latest News |
Release Notes February 15th: Zendesk ticket creation...
February 15, 2018
Inside Design: Zendesk
April 04, 2017
How Zendesk measures the customer experience
November 22, 2016
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The Little Big Guide to Ecommerce Customer Service
February 13, 2019
Swarming vs Tiered Support: Which One Is Right For You?
February 06, 2019
The 10 Best Customer Service Tips for 2019
January 30, 2019
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Related Comparisons
Interest Over Time
Reviews of Zendesk, GrooveHQ, and SupportBee
How developers use Zendesk vs GrooveHQ vs SupportBee
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MOKA Analytics uses Zendesk
We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
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adambird uses Zendesk
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
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Tinker Travel uses Zendesk
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
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Grubster uses Zendesk
It's our customer service system for dealing with inbound ticket requests from any channel integrated.
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Bright Canopy, LLC uses GrooveHQ
We use GrooveHQ to handle all inbound customer support requests. Works great!