Zendesk vs. Help Scout vs. Desk.com
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GitHub Stats |
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Description |
What is Zendesk?Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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What is Help Scout?With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.
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What is Desk.com?Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.
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Want advice about which of these to choose?Ask the StackShare community! |
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Pros |
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Cons |
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Pricing |
How much does Zendesk cost?
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How much does Help Scout cost?
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How much does Desk.com cost?
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Companies |
What companies use Zendesk?
2005 companies on StackShare use Zendesk
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What companies use Help Scout?
247 companies on StackShare use Help Scout
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What companies use Desk.com?
42 companies on StackShare use Desk.com
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Integrations |
What tools integrate with Zendesk?
77 tools on StackShare integrate with Zendesk
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What tools integrate with Help Scout?
26 tools on StackShare integrate with Help Scout
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What tools integrate with Desk.com?
21 tools on StackShare integrate with Desk.com
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What are some alternatives to Zendesk, Help Scout, and Desk.com?
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Latest News |
Release Notes February 15th: Zendesk ticket creation...
February 15, 2018
Inside Design: Zendesk
April 04, 2017
How Zendesk measures the customer experience
November 22, 2016
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Behind the Scenes: The Design of Beacon
February 19, 2019
Why Customer Relations Are Vital to Your Business
February 11, 2019
Release Notes: Beacon Modes, Chat Commands, and Lots...
February 05, 2019
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3 employee recruitment and onboarding strategies tha...
February 07, 2018
Automated customer service must be deeply personal t...
January 30, 2018
4 tips for collecting overdue invoices and preventin...
January 24, 2018
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Related Comparisons
Interest Over Time
Reviews of Zendesk, Help Scout, and Desk.com
How developers use Zendesk vs Help Scout vs Desk.com
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MOKA Analytics uses Zendesk
We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API
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adambird uses Zendesk
Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.
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Tinker Travel uses Zendesk
Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.
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Grubster uses Zendesk
It's our customer service system for dealing with inbound ticket requests from any channel integrated.
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Uploadcare uses Help Scout
Uploadcare is providing it's top notch tech support with the help of Help Scout.
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