Desk.com vs Help Scout vs Zendesk

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Desk.com
Desk.com

64
37
+ 1
11
Help Scout
Help Scout

310
62
+ 1
60
Zendesk
Zendesk

3.2K
1K
+ 1
333
- No public GitHub repository available -
- No public GitHub repository available -
- No public GitHub repository available -

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.
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Why do developers choose Desk.com?
Why do developers choose Help Scout?
Why do developers choose Zendesk?

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        What companies use Desk.com?
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        What are some alternatives to Desk.com, Help Scout, and Zendesk?
        FreshDesk
        Freshdesk is an on demand customer support software that works across multiple support channels.
        Salesforce Service Cloud
        It is customer service software that delivers in the cloud. It is a social customer service application that empowers companies to manage all customer information and service conversations in the cloud.
        UserVoice
        UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last.
        Jira Service Desk
        It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place.
        GrooveHQ
        Groove’s dashboard puts your email, live chat, Twitter and Facebook communication in one place, making customer support management hassle-free.
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        How developers use Desk.com, Help Scout, and Zendesk
        Avatar of MOKA Analytics
        MOKA Analytics uses ZendeskZendesk

        We use Zendesk for customer support and hosting documentation. Additionally, we provide documentation search from within our application using Zendesk's API

        Avatar of Adam Bird
        Adam Bird uses ZendeskZendesk

        Receiving notifications when Tasks are assigned and being able to update the Tasks when the calendar event has changed.

        Avatar of Tinker Travel
        Tinker Travel uses ZendeskZendesk

        Our Customer Care peeps use it and we synchronise customer data into it to help them organise and find things quickly.

        Avatar of Grubster
        Grubster uses ZendeskZendesk

        It's our customer service system for dealing with inbound ticket requests from any channel integrated.

        Avatar of Gitt
        Gitt uses ZendeskZendesk

        Have so many options, and can connect with our custom infrastructure and existing support channel.

        Avatar of Uploadcare
        Uploadcare uses Help ScoutHelp Scout

        Uploadcare is providing it's top notch tech support with the help of Help Scout.

        Avatar of AmperVue
        AmperVue uses Help ScoutHelp Scout

        Customer Contact and Support

        Avatar of Thomas Zickell
        Thomas Zickell uses Help ScoutHelp Scout

        Important emails

        How much does Desk.com cost?
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        How much does Zendesk cost?