Zendesk vs. Help Scout vs. Desk.com

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Zendesk

Help Scout

Desk.com

Help Desk

Favorites

43
Help Desk

Favorites

10
Help Desk

Favorites

5

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Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Pros about this tool
Pros
Why do you like Zendesk?

Pros
Why do you like Help Scout?

Pros
Why do you like Desk.com?

Cta desktop@2x

Pricing

 Zendesk Pricing Help Scout Pricing Desk.com Pricing

Companies
1746 Companies Using Zendesk
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222 Companies Using Help Scout
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37 Companies Using Desk.com
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Integrations
Zendesk Integrations
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Help Scout Integrations
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Desk.com Integrations
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What are some alternatives to Zendesk, Help Scout, and Desk.com?

  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.
  • elevio - Proactive customer care, where and when it's needed.

See all alternatives to Zendesk

Latest News
Release Notes February 15th: Zendesk ticket creation...
February 15, 2018
Inside Design: Zendesk
April 04, 2017
How Zendesk measures the customer experience
November 22, 2016
See more news
The 8 Best Ways to Collect Customer Feedback
February 13, 2018
Release Notes: January
February 13, 2018
15 Customer Service Skills Every Employee Needs
February 12, 2018
See more news
3 employee recruitment and onboarding strategies tha...
February 07, 2018
Automated customer service must be deeply personal t...
January 30, 2018
4 tips for collecting overdue invoices and preventin...
January 24, 2018
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