Zendesk vs. Help Scout vs. Desk.com

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Zendesk

Help Scout

Desk.com

Favorites

43

Favorites

10

Favorites

5

Hacker News, Reddit, Stack Overflow Stats

  • 205
  • 19.3K
  • 258
  • 190
  • 995
  • 0
  • 24
  • 458
  • 0

Description

What is Zendesk?

Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies.

What is Help Scout?

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

What is Desk.com?

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere.

Pros about this tool

Pros
Why do you like Zendesk?

Pros
Why do you like Help Scout?

Pros
Why do you like Desk.com?

Cta desktop@2x

Pricing

Zendesk Pricing Help Scout Pricing Desk.com Pricing

Companies

1746 Companies Using Zendesk
222 Companies Using Help Scout
37 Companies Using Desk.com

Integrations

Zendesk Integrations
Help Scout Integrations
Desk.com Integrations

What are some alternatives to Zendesk, Help Scout, and Desk.com?

  • UserVoice - Customer service and customer feedback tools that don't suck.
  • FreshDesk - Freshdesk is refreshing the way thousands of help desk agents support their customers everyday, world wide
  • GrooveHQ - Real-time customer support across all types of channels - email, web, mobile, live chat, Twitter, Facebook and more.
  • elevio - Proactive customer care, where and when it's needed.

See all alternatives to Zendesk

Latest News

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Inside Design: Zendesk
How Zendesk measures the customer experience
The 8 Best Ways to Collect Customer Feedback
Release Notes: January
15 Customer Service Skills Every Employee Needs
3 employee recruitment and onboarding strategies tha...
Automated customer service must be deeply personal t...
4 tips for collecting overdue invoices and preventin...


Interest Over Time


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