Alternatives to Groove logo

Alternatives to Groove

Zendesk, FreshDesk, UserVoice, Help Scout, and Desk.com are the most popular alternatives and competitors to Groove.
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What is Groove and what are its top alternatives?

Build better customer experiences with Groove
Groove is a tool in the Help Desk category of a tech stack.

Top Alternatives to Groove

  • Zendesk

    Zendesk

    Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2.0 technologies and design philosophies. ...

  • FreshDesk

    FreshDesk

    Freshdesk is an on demand customer support software that works across multiple support channels. ...

  • UserVoice

    UserVoice

    UserVoice creates simple customer engagement tools that help companies understand and interact with their customers more positively and build customer relationships that last. ...

  • Help Scout

    Help Scout

    With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. ...

  • Desk.com

    Desk.com

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime, anywhere. ...

  • ProProfs Knowledge Base

    ProProfs Knowledge Base

    It is a powerful online knowledge management software that empowers HRs, trainers and top management of a company to manage employee and organizational knowledge. With support for over 90+ languages, it allows businesses to easily retain and share knowledge with employees by uploading company documents and files to a central location. HRs can easily share company policies and procedures with new hires and quickly orient them to the company’s culture via a private intra-company knowledgebase. Trainers can also use the knolwedgebase to share articles, videos and know-hows with employees to facilitate training. ...

  • Jira Service Desk

    Jira Service Desk

    It lets you receive, track, manage and resolve requests from your team's customers. It is built for IT, support, and internal business teams, it empowers teams to track, prioritize, and resolve service requests, all in one place. ...

  • ServiceNow.com

    ServiceNow.com

    It makes work, work better for people. Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. ...

Groove alternatives & related posts

Zendesk logo

Zendesk

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The leading cloud-based customer service software solution.
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PROS OF ZENDESK
  • 132
    Centralizes our customer support
  • 70
    Many integrations
  • 58
    Easy to setup
  • 25
    Cheap
  • 25
    Simple
  • 11
    Clean
  • 6
    Customization
  • 4
    $1 Starter Pricing Plan
  • 4
    Woopra integration
  • 3
    Proactive Customer Support
  • 1
    Full of features
  • 1
    Charitable contribution to SF hospital for $20 plan
  • 1
    Remote and SSO authentication with CMSs like WordPress
  • 0
    Integrations
CONS OF ZENDESK
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    FreshDesk logo

    FreshDesk

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    Refreshing the way thousands of help desk agents support their customers everyday, world wide
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    PROS OF FRESHDESK
    • 3
      Omnichannel capabilities
    • 2
      Centralizes our customer support
    • 2
      Great Value for Money
    • 1
      Cheap
    CONS OF FRESHDESK
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      UserVoice logo

      UserVoice

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      Customer service and customer feedback tools that don't suck.
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      PROS OF USERVOICE
      • 40
        Feedback tool
      • 27
        Easy setup
      • 23
        Free
      • 15
        Support tool
      • 14
        Knowledge Base
      • 10
        Easy
      • 7
        All-in-one
      • 5
        Customizable
      • 3
        Widget stays out of your way
      CONS OF USERVOICE
      • 1
        Wish users could auth with our app instead of UserVoice

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      Help Scout logo

      Help Scout

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      A help desk for teams that insist on a delightful customer experience
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      PROS OF HELP SCOUT
      • 19
        Email based helpdesk
      • 18
        Great user experience
      • 10
        Reasonably priced
      • 7
        No helpdesk branding
      • 6
        Free plan for startups
      CONS OF HELP SCOUT
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        Desk.com logo

        Desk.com

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        The all-in-one system for delivering awesomely responsive customer support
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        PROS OF DESK.COM
        • 3
          Custom fields
        • 3
          Automated response and templates
        • 3
          Easy to setup
        • 3
          Collaboration functionality
        • 2
          Salesforce integration
        CONS OF DESK.COM
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          ProProfs Knowledge Base logo

          ProProfs Knowledge Base

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          Easily create online FAQs, user manuals, documentation & more
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          PROS OF PROPROFS KNOWLEDGE BASE
          • 1
            Integration with other popular tools
          CONS OF PROPROFS KNOWLEDGE BASE
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            Jira Service Desk logo

            Jira Service Desk

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            Empower teams to deliver great service experiences
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            PROS OF JIRA SERVICE DESK
            • 1
              Integration with Jira and Confluence
            CONS OF JIRA SERVICE DESK
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              ServiceNow.com logo

              ServiceNow.com

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              A service management software
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              PROS OF SERVICENOW.COM
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                CONS OF SERVICENOW.COM
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                  related ServiceNow.com posts